LAZOUSA Purchase Protection Policy

At LAZOUSA, your satisfaction and peace of mind are our top priorities. We take great care in processing and shipping your order, and we offer a purchase protection policy to help ensure your items arrive safely and securely.

Order Accuracy & Fulfillment

All orders are carefully inspected before shipping to ensure accuracy. If there is an issue with your order (e.g., incorrect item or missing product), please contact us within 7 days of delivery, and we will work with you to resolve the issue promptly.


Shipping & Delivery

Once your order has been shipped, you will receive a tracking number to monitor the delivery status. LAZOUSA is not responsible for delays caused by the shipping carrier, weather conditions, or incorrect shipping addresses provided at checkout.


Signature Requirement (Optional)

For customers seeking added security, we offer the option to add a signature requirement upon delivery. This ensures that your package is only handed over to the intended recipient or an authorized person.


⚠️ Please Note: A small additional fee is charged for this service. The fee will be displayed at checkout if the signature option is selected.If you choose not to add signature confirmation, LAZOUSA is not liable for lost or stolen packages marked as “Delivered” by the carrier.Lost or Stolen PackagesIn the rare event that your order is lost or stolen after being marked as delivered, please contact the shipping carrier directly. While we will assist where possible, LAZOUSA is not responsible for packages that have been confirmed as delivered to the shipping address provided.


Damaged Items

If your item arrives damaged, please contact us within 3 days of receiving the package. Provide photos of the packaging and the item, and we’ll review your claim for possible replacement or refund.


Contact Us

If you have any concerns about your order, feel free to contact our customer support team at info@lazousa.com. We’re here to help.