At Lazo, we stand behind the quality of our ramen cookers and are committed to ensuring customer satisfaction. Our products come with a one-year limited warranty, covering manufacturing defects and performance issues under normal use.

Warranty Coverage:
✔ One (1) year warranty from the date of purchase.
✔ Covers defects in materials and workmanship under normal usage conditions.
✔ Free repair or replacement of defective parts, at our discretion.

Warranty Exclusions:This warranty does not cover the following:
❌ Damage or defects caused by careless use, mishandling, or improper operation.
❌ Use of non-compatible paper bowls or any accessories not purchased from Lazo or authorized sellers.
❌ Normal wear and tear, cosmetic damage, or unauthorized modifications.
❌ Damage caused by poor water quality, including the presence of foreign matter, excessive minerals, or impurities, which may affect machine performance.
❌ Damage caused by external factors such as power surges, accidents, or natural disasters.

How to Claim Warranty:
1. Contact our customer support team at info@lazousa.com or 443-838-1228.
2. Provide proof of purchase (receipt or order confirmation).
3. Our team will assess your claim and provide repair or replacement options.
To ensure optimal performance and maintain warranty coverage, we highly recommend using clean, filtered water and Lazo-approved accessories while following the user manual guidelines.If you have any questions, feel free to reach out to our team. We appreciate your trust in Lazo!